- Melissa Minchala
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The Technology Behind Great Customer Service
There really is no debate anymore on the necessity of technology in your business, but let’s look at the value it brings in a meaningful way.

There really is no debate anymore on the necessity of technology in your business, but let’s look at the value it brings in a meaningful way.
No plan is ever complete until it has been tested once and again.
The Seven Key Elements of A Continuity Plan
A Business Continuity Plan is put in place to lower or eliminate altogether the downtime that comes after a disruptive event. These can come in many forms including fires, floods, user error, poor infrastructure, malicious activity, hardware defect, and this day and age, even terrorism. All of these can lead to loss of internet and telecom connectivity and even the loss of data.
If you’ve ever shopped for an article of clothing online, you probably appreciate standards. Especially if you’re a woman. Medium and large are very subjective, and if you’re tall, getting those ankles and wrists covered can be a struggle. This is where we can see that there are very little to no industry standards which can and do cause consumer headaches. Thankfully, IT is rife with standards, and that’s a very good thing.
When thinking about the role technology plays in your business, it’s natural to think of sales almost immediately.
The operations of your business is the cogs of your organization. Whatever industry you are in, there are a set of processes in place that create the service or product you provide. This is your operations.
The age of the desk jockey is over.
Five Things To Have In Place For Remote Workers
The age of the desk jockey is over. More and more companies are finding that their employees are getting work done from a variety of places and devices. Here are the five things your network must have in place in order to protect it and the data it holds.